Buyers & Agents Contact You Directly

Yes — buyers and agents will contact you directly about your listing.

When your property is listed on the MLS, your contact information (name, phone number, and/or email) is placed in the “Showing Instructions” section. This is where real estate agents look to:

Ask questions about the property
Schedule showings
Submit or discuss offers

How Agents Typically Contact You

There are three main ways you may be contacted:

1. Direct Contact from MLS
Most buyers work with an agent. That agent will:

View your listing in the MLS
See your contact details in the showing instructions
Contact you directly by phone, text, or email

In many cases, the MLS will include notes like “Call Owner” to make it clear that agents should contact you directly.

2. Showing Requests (Text / Email Notifications)

Most MLS systems use scheduling tools such as ShowingTime or Aligned Showing.

When an agent requests a showing, you’ll receive a text and/or email notification
You can approve, decline, or coordinate directly
This is included with your listing — no setup required

3. Call Forwarding Through Our 1-800 Number

We provide a free call forwarding system to help buyers reach you:

A buyer calls 1-800-995-5879
They enter your property’s street number
The call is automatically forwarded to your phone

Hours: 8:00 AM – 8:00 PM PST, 7 days a week

This ensures you don’t miss inquiries from buyers who call the main Listed Simply number.

Why You May Not See Your Phone Number on Zillow or Redfin

Consumer websites like Zillow, Redfin, and Realtor.com often display:

Their own agents
Paid advertisers

This is normal.

👉 Most serious buyers are working with an agent, and agents always use the MLS, where your contact information is correctly displayed. Click HERE to see how consumer information works on 3rd party websites.

How to Make Sure Your Contact Info Is Correct

When creating your listing, you can control how agents contact you by filling out:

Showing Contact Name
Showing Phone Number
Showing Instructions

These fields are what get published to the MLS and used by agents.

Important to Expect

Once your listing is live, you should expect:

Calls, texts, and emails from agents
Showing requests
Questions about the property

This is a normal and important part of getting your home sold.

Agents will contact you directly from the MLS, we add your contact information (name, phone, and email) to the showing instructions section of the MLS. The image below is an example on how your information is listed on the MLS. In some cases, the showing instructions may include a disclosure such as "Call owner." This is added to clarify that agents are contacting the property owner directly and not a Listed Simply agent. This transparency helps set the right expectations for agents and ensures clear communication. Additionally, when setting up your property listing, you can include showing instructions by specifying your contact details. Use the designated fields for contact information, such as the "showing name" and "showing phone number," to ensure agents can easily reach you. These fields automatically include your contact information in the showing instructions, making it convenient for agents to schedule viewings.
MLS's has a online scheduling tool called ShowingTime or Aligned Showing that agents use. This is included with all packages. No setup required. We simply add your contact information to these programs and when an inquiry is made, you get a text/email notification.
Click HERE to learn how contact information on 3rd party sites like Zillow, Redfin works.

Here's how call forwarding works:

When someone calls our 1-800 number, the first option on the Main Menu is if they know the property address they are calling about. Callers are then prompted to enter the street number of your property and will be automatically redirected to your phone line.

Try It Out (only works if you're already listed on the MLS):